Privacy Policy
This privacy policy explains how Safehaven Road Energy Solutions collects, uses, stores, and protects personal information when you interact with our website, request services, or participate in monitoring and reporting activities. We are committed to responsible data handling and to making transparent choices about data collection. This document describes the types of information we collect, the purposes for which we use it, the rights you have regarding your personal data, and how to contact our team with questions or requests. The policy applies to visitors, customers, and business contacts who interact with our services in the United States and in regions where our services are provided.
Information we collect
We collect contact information that you provide when requesting services or contacting us, such as name, email, phone number, and project address. For audits and monitoring we collect building information, utility account data where authorized, and meter readings. With consent we may collect telemetry from installed sensors, submeters, and cloud-connected devices to support measurement, verification, and optimization. We also gather technical information automatically when you visit our website, such as IP address, browser type, operating system, and pages visited. This data helps us maintain the site, detect issues, and improve usability. We do not sell personal data. Where third party service providers assist us - for example hosting or analytics - they receive only the data necessary to perform their services and are bound by contractual restrictions on use and retention.
How we use personal information
We use contact details to respond to inquiries, schedule assessments, and deliver proposals. Project and building data support energy audits, system design, and performance verification. Monitoring data is used to analyze energy use, tune control strategies, and generate reports that demonstrate verified savings. Technical website data is used for security, performance, and improving site content. When we process personal data we rely on lawful bases such as consent, contract performance, and legitimate interest - for example the legitimate interest in operating secure, reliable services and improving building performance. For clients participating in monitoring or analytics, we will document the scope of data collection and obtain any required authorizations. We limit access to personal data within our organization to those who need it for a specific service task and we require third party providers to protect the information under contractual terms that restrict further use.
Cookies and similar technologies
Our website uses cookies and similar technologies to provide core site functionality and to analyze usage patterns. Cookies enable session management, form preservation, and security features. We also use analytics cookies to understand site traffic and improve navigation. You can accept or decline non-essential cookies using the cookie banner visible on the site. Essential cookies required for basic operation are used regardless of consent and do not store identities beyond functionality. For analytics we use aggregated, anonymized reports to reduce personal identification. If you manage cookies through your browser to block tracking, some features of our site may not function as intended. For monitoring services and connected devices we will obtain explicit consent before collecting telemetry tied to personal accounts, and we provide options for data export or deletion as described in the Rights section below.
Sharing and disclosures
We do not sell personal information to third parties. We share data with service providers who help deliver our services, such as cloud hosts, analytics providers, licensed installers, and financial partners for incentive or financing facilitation when you opt in. These providers are contractually restricted from using the information for other purposes. We may disclose information to comply with legal obligations, to protect the safety of individuals, or to enforce our terms. For projects that claim incentives, some utility or program administrators may require limited usage or M and V data to qualify for rebates; in those cases we obtain your authorization and, where possible, provide anonymized or aggregated information. For any data sharing we document the recipient categories and retention requirements in project records available to the client upon request.
Data retention and security
We retain personal data only as long as necessary to fulfill the purpose for which it was collected, including legal, tax, or reporting requirements. Typical retention periods include the length of an active project plus a limited post-project period to support warranty, commissioning adjustments, or monitoring. For monitoring customers we retain telemetry under the terms of the service agreement. We implement reasonable technical and organizational safeguards to protect data against unauthorized access, alteration, and loss. Measures include encrypted data transfer for telemetry, access controls for internal systems, and secure backups. While we strive to protect information, no system is fully immune to risk, and we advise customers to follow best practices for account security and to report any suspected incidents promptly to our data contact described below.
Your rights and choices
Depending on your jurisdiction, you may have rights with respect to personal data we hold, such as the right to access, correct, request deletion, or obtain a copy of your personal information. You can opt out of marketing communications and non-essential tracking cookies using the cookie banner or by contacting us. For monitoring and telemetry tied to a client account, we provide data access and export options and can support deletion where feasible under contractual and regulatory constraints. To exercise your rights or to request copies of data related to your account or project, contact our data officer using the details below. We will respond to verifiable requests within a reasonable timeframe and will take steps to authenticate requestors to prevent unauthorized disclosures.
Contact and disputes
If you have questions about this privacy policy or wish to make a request regarding your personal data, contact our team at the address below. We aim to resolve concerns promptly. If you are not satisfied with our response you may have the right to lodge a complaint with a relevant supervisory authority in your country or state.
Changes to this policy
We may update this policy to reflect changes in laws, our practices, or new services. When material changes occur we will post a notice on our website with the updated effective date. For significant changes that affect how we process existing personal data, we will take reasonable steps to inform affected customers directly when feasible. The current policy effective date is displayed at the top of this page. Please review the policy periodically to stay informed about our privacy practices.