Terms of Service
Effective date: January 1, 2026. These Terms of Service govern the relationship between you and Safehaven Road Energy Solutions when you visit and use our website or engage our services. By accessing the site or agreeing to a service proposal, you accept these terms and any referenced policies. If you enter into a separate written agreement with us for services, those contract terms will govern to the extent they explicitly conflict with these terms. We aim to provide accurate descriptions of our services, pricing, and timelines, but all proposals are subject to confirmation following site assessment and any required permitting or third-party approvals. If you do not agree to these terms, please do not use our site or engage our services. For clarity, references to "we" or "us" mean Safehaven Road Energy Solutions, a company operating from 210 Atlantic Avenue, Suite 400, Boston, MA 02110, USA.
Services, proposals, and acceptance
Our published descriptions and initial assessments are intended to guide discussions and provide a baseline estimate for energy efficiency or renewable projects. A written proposal or scope of work, delivered by us, contains the definitive description of the services to be provided, the schedule, payment milestones, and any warranty terms. Proposals may reference assumptions, such as utility data availability, structural conditions, or permitted access. Acceptance occurs when you sign the proposal or issue a purchase order referencing it. We reserve the right to modify scope and pricing if site conditions materially differ from assumptions discovered during a subsequent site visit. For monitoring or connected-device services, acceptance also includes consent for data collection as described in our Privacy Policy. Any changes requested by you after acceptance will be documented as an amendment and may affect the schedule and fees.
Payment, refunds, and cancellations
Invoices are issued according to the payment schedule in the executed proposal. Standard terms are net 30 days unless otherwise specified. Deposits may be required to secure scheduling and to cover procurement. If full payment is not received within agreed terms we may pause work, suspend monitoring services, or pursue collection remedies. Cancellations prior to mobilization are subject to reasonable cancellation fees to cover planning and procurement costs. For any refunds, we follow the terms described in the proposal and any applicable consumer protection rules. For monitoring services billed as subscriptions, cancellation instructions and any pro rata refunds are defined in the subscription agreement. If you dispute a charge, please notify us promptly and we will work with you to investigate. We may in limited circumstances pass through permit or utility fees paid on your behalf and these pass-through expenses are non-refundable unless otherwise agreed.
Warranties, disclaimers, and limitation of liability
We warrant that services will be performed with reasonable skill and care consistent with industry standards and applicable codes. Equipment installed by our vetted partners typically includes manufacturer warranties and those warranty terms will be passed through to the client where available. Except as expressly stated in the proposal, we make no other warranties and expressly disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. To the maximum extent permitted by law, our aggregate liability for any claim arising from these terms or our services is limited to the fees paid to us for the affected project or, for recurring monitoring services, to a maximum of three months of service fees. We are not liable for indirect, incidental, exemplary, special, or consequential damages including lost profits or savings. Clients are responsible for taking precautions regarding safety, and for securing any consents or access rights required for work. Where a third party provides financing or incentives, we are not responsible for approval or payment outcomes beyond our documented actions to apply or assist.
Intellectual property and site use
All content on this website is protected by copyright and owned or licensed by Safehaven Road unless otherwise indicated. You may view and print pages for your personal, non-commercial use, provided you retain all copyright and other proprietary notices. Using content for marketing or resale requires our prior written permission. For site accounts or dashboards created for monitoring, the account holder receives a limited right to access and use the data and tools as described in the service agreement. Unauthorized scraping, copying, or redistribution of our site content is prohibited. We may suspend access to site features or accounts that violate these terms or pose security risks. If you submit suggestions or feedback, you agree we may use them without restriction or obligation to you.
Governing law and dispute resolution
These terms and any disputes arising out of them are governed by the laws of the Commonwealth of Massachusetts, United States, without regard to conflicts of laws provisions. For disputes related to a specific project, we encourage informal resolution through good-faith negotiation between project contacts. If a dispute cannot be resolved informally, the parties may agree to mediation prior to pursuing litigation. If litigation becomes necessary, you and Safehaven Road agree to submit to the exclusive jurisdiction of the federal or state courts located in Suffolk County, Massachusetts. Nothing in this section prevents either party from seeking equitable relief, injunctive relief, or other provisional remedies in a court of competent jurisdiction to protect intellectual property, confidential information, or to preserve assets pending final resolution.
Changes to terms and notices
We may update these Terms from time to time to reflect legal or operational changes. Material changes will be posted on this page with a revised effective date. For active clients with an executed service agreement, the agreement terms govern unless the agreement specifies updates by reference to our site. Notices required under these terms will be provided to the primary contact on a project or to the email address you provide when interacting with our site. Notices may also appear as messages in client dashboards when applicable.